FAQs

What do I do with the library items I have checked out?

Please keep all items at home for the time being! All due dates will be extended for the duration of our closure — these are being updated periodically as we learn more about the current emergency situation. You will not be responsible for any late fees that may accrue while the library is closed. 


Can I get a library card, even when the library is closed?

Any Marblehead resident who would like to register for a library card may do so, even while the Library is closed. Having a library card will allow you to access the Library’s electronic collections, which you can find on the eBooks, Movies, and More! page, as well as digital resources.

If you know you have a library card already but can’t find it or don’t know the number, please email mar@noblenet.org for assistance.

If you need to register for a card, just fill out this online form as completely as possible, click “Submit Registration,” and a library staff member will be in touch with your new library card information! 

Your new temporary card number will be valid for two months (and this time period will be extended, as needed, until the Library re-opens), and it will grant Marblehead residents access to our wide array of digital services to enjoy from home! 

Once the library reopens, patrons with temporary barcodes may present a valid ID, showing their current name and address (license, utility bill, etc.), to pick up an official library card for full use of all library services.

Please contact the Library’s Circulation Coordinator at kuhlman@noblenet.org with any questions.


How do I get internet access at home, free of charge or at a discount?

While the library is closed, there is help available for home internet access through Internet Service Providers during the COVID-19 health crisis. Contact your mobile service provider for details. Click here for more information. 


How do I download ebooks, audiobooks, and magazines?

  1. Download the Libby app from the app store on your Android, iOS (iPhone/iPad/iPod touch), or Windows 10 device. Or, visit libbyapp.com in your internet browser.
  2. In Libby, follow the prompts to find your library and sign in with your library card number (no spaces!).
  3. Browse your library’s collection and borrow a title.
  4. Borrowed titles appear under Shelf > Loans and download to the app automatically when you’re connected to Wi-Fi, so you can read them when you’re offline.
  5. From your Loans, you can:
    • Tap Read with… to choose whether you’d like to open a book in Kindle or Libby.
    • Tap Open Audiobook or Open Magazine to start reading or listening to that title.
    • Tap Manage Loan to see options like Renew and Return.

For more help and instruction, please visit Libby Help.


How do I sign up for hoopla so I can access eBooks, movies, music, and more?

Check out this quick video tutorial. You will need your Marblehead library card number and an email address. Hoopla will prompt you to enter these and a password. You DO NOT need a PIN. 

If you do not yet have a library card, you can register for a card by filling out this online form (see full instructions above). If you believe you have an account but have forgotten your card number, please contact mar@noblenet.org for assistance.


How do I sign up for RBDigital streaming video offerings–Acorn, Indieflix, and Great Courses?

  1. Go to the eBooks, Movies, and More! page. 
  2. Click on Acorn, Indieflix, or Great Courses. You will be directed to the RBDigital homepage.
  3. Click “Register” in the upper right corner.
  4. In the pop-up, enter a username (anything you’d like), password (anything you’d like), Marblehead library card number (without spaces), name, and email address. Check the box to say you have read the terms and conditions, and click “Register.” You’re in!
  5. Download the free RBDigital App on your mobile device so that you can access content anywhere.
  6. If you don’t have a library card or do not know your card number, please see above information about library cards. 

How do I stream movies and TV shows on my TV?

For hoopla: Once you have registered for a hoopla account, visit its Help section, which explains how to stream using Roku, Android TV, Apple TV, and Fire TV.

For RB Digital streaming video (AcornTV, Indieflix, and Great Courses): Acorn TV and IndieFlix can be accessed on Smart TVs using Roku. You can log in to either of these apps on your Roku-enabled TV using your RBDigital library credentials. If you do not use Roku, or if you want to stream Great Courses on your TV, you can either “mirror” from your mobile device (see information about this below), or connect the device to the TV with an HDMI cable.


How do I wirelessly connect my mobile device to my TV (called “mirroring” or “casting”)?

From an Android mobile device to a TV:

Requirements: Android OS 5 or later, and a Google Chromecast or a smart TV

  1. Download the Google Home app onto your mobile device.
  2. Open the app and select the TV you would like to cast to.
  3. Select “Cast My Screen.”
  4. Accept the prompt that reminds you that anything that pops up on your phone will be visible on the TV.

To stop mirroring, open the Google Home app, and select “Stop Mirroring.”

From an Apple mobile device to a TV:

Requirements: iOS 9 or later, and an Apple TV or a smart TV

  1. Connect your iOS device to the same WiFi network as your TV.
  2. From the home screen, open the Control Center by either swiping up from the bottom of the screen or swiping down from the top right corner (depending on the iPhone model).
  3. Tap “Screen Mirroring.”
  4. Select your Apple TV or smart TV.

How do I sign up to read magazines online?

For current and back issues of over 250 magazine titles, use Libby:

  1. Download the Libby app from your mobile device’s app store, or visit libbyapp.com in your browser.
  2. In the Libby app, follow the prompts to register with your library card.
  3. Enjoy unlimited access to all magazine titles, that never count against your checkout limit!

For back issues of over 40 popular magazines, use RBDigital:

  1. Visit abbotma.rbdigital.com.
  2. Click “Register.”
  3. After Registering your information, you’ll be able to check out an unlimited number of magazines on any device!

NOTE: For mobile devices, you can download the RBDigital app for convenient reading.


Are electronic collections (eBooks, downloadable audiobooks, ect.) included in the Library’s catalog?

Not all electronic collections are included in the Library’s catalog. The best way to find current items is to search directly from the services listed on the eBooks, Movies, and More! page.