What You Need To Know For Curbside Pickup!

Abbot Public Library’s Curbside Pickup Service starts today, Monday, July 6th! Here is what you need to know. 

HOURS

Abbot Public Library staff will be available to help patrons online or via phone, Mondays through Saturdays, from 2:00 – 5:45 pm (except holidays).

Please note: the preferred method of communication is via email at mar@noblenet.org. The library will be working with a limited staff, due to social distancing protocols.

PROCESS FOR CURBSIDE PICKUP

Step One

Request items by placing holds through your online account through your online account. If you cannot access your account, call 781-631-1481 during the service hours listed above. If you do not have an account, you can register online here. 

Step Two

Staff will collect books available in Marblehead within 48 hours of request. Items from other libraries may take longer due to delays in the interlibrary delivery service.

Step Three

You will be notified when your holds come in, via text, email, or phone call, according to your preference. 

To change your notification setting, go to Account Preferences > Notification Preferences on your online account.

Step Four

Once you receive a notification that your requested items have come in, please call the library at (781) 631-1481 during service hours to schedule a pickup time.

Appointments can be scheduled between 2:00 pm and 5:45 pm, Mondays through Saturdays.

Please do not schedule a pickup until you have been notified that your items have come in. 

Step Five

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At your appointment time, come to the back entrance, through the parking lot off of Maverick Street, to pick up your items. 

Please wear a mask and follow social distancing protocols during pickup, as a safety measure to benefit all.

Items will be checked out in advance and placed in paper bags labelled with your last name. Please feel free to grab your bag and go! 

If you don’t see your bag, please wait until your appointment time. If it still isn’t there, call the library at 781-631-1481.

RETURNS

Returns will be collected on Mondays through Saturdays from the outside book returns in front of the library, on Pleasant Street. There will be no fines on late items!

If you have any items that do not fit in the library return, please call 781-631-1481 during service hours to schedule a return.

Please do not leave returns on the pickup cart. 

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To read an extended version of our service updates, click here. 

We appreciate your understanding and patience during this unprecedented time. With these safety measures, we hope to prevent the spread of the virus while offering appropriate services to our patrons!

Curbside Pickup Starts Monday!

Starting Monday, July 6th, the library will offer a no-contact curbside pickup service, by appointment only. Here’s how it will work:

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1. You will be able to place holds through your online account at evergreen.noblenet.org. If you are having difficulty placing holds online, please contact the library at (781) 631-1481 from 2:00 pm – 5:45 pm or email us at mar@noblenet.org. If you need to register for a library card, please fill out the online form at the bottom left corner at marblehead.noblenet.org.
   
2. Items that are available in Marblehead will be pulled within 48 hours of their request. Due to delays in interlibrary delivery service, some items will take longer to become available.
   
3. When your holds are ready, you will receive a notification, via text, email, or phone call, according to your preference, from the library. To change your notification settings go to Account Preferences > Notification Preferences on your online account.
   
4. Once you have received a notice that your items are available, please call the library at (781) 631-1481 during service hours to schedule a pickup time. Appointments can be scheduled between 2:00 pm and 5:45 pm, Monday through Saturday. We ask that you wait until the library has notified you that your requested items are available, before scheduling a pickup appointment.
   
5. Please come to the library at your appointment time, to receive your items. Please wear a mask and follow social distancing protocols during pickup, as a safety measure to benefit all. Items will be in paper bags labelled with your last name, on a cart by the rear entrance, through the parking lot. Since this is a no-contact service, staff will not be outside. Items will already be checked out to you and have their due date slips, so feel free to grab your bag and go! Please only return items to a book returns. 

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We are delighted to be able to offer curbside pickup service, as a way for patrons to borrow tangible items again! Please continue to check our website at www.abbotlibrary.org, Facebook page @AbbotLibraryMarblehead, and library blog at abbotpubliclibrary.wordpress.com for updates to curbside pickup or returns procedures and hours. We sincerely appreciate your patience and understanding as we navigate this unprecedented time for library services, and we look forward to serving you!